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Oct. 18th, 2016 08:12 amSo I've now been caught up on social media for *two days*. (Do LJ and DW consider themselves social media? There's a joke sitting there begging to be made about social diseases, but I'm not up for bashing Facebook right now.)
It's been an interesting set of time. I'm starting to do real work at my job - slowly, but surely. I mentally punched the air when the EC2-Windows team came and asked me if I could help with a SQL Server issue. And I *helped!* And in the best way possible. I helped explain the concepts in an accessible manner.
Um. That is: I think that if they didn't get it, there will come a time when it clicks, and they'll say "oh, that's what he meant by X!" I never want to say I made a true connection... only the person I'm trying to help can say if that happened. But I could feel that what I was saying made a sort of sense, even to someone who didn't know the situation in depth.
Some of what's going on is frustrating, but not in a terrible way. I'm frontline support, so if your Aurora cluster goes down, I can tell you that it was restarted because of X, but I can't tell you anything more - I can't look at thee server logs. (I'm also 99% sure Aurora runs on a Unix OS - Amazon tries to be frugal, and buying a Windows license when *nix can be had for free isn't their style. And Unix has a completely different set of perspectives than Windows. So I might not understand the logs even if I saw them!)
See, the key is, AWS is super-concerned about privacy of their customers. That's how AWS (connected to Amazon Prime, a competitor to Netflix) can run much (all?) of Netflix's streaming service. Netflix is a damn good score for any cloud services company, but it's a point of special pride for Amazon that they've developed that much trust - and firewalled things well enough so that they're worthy of that trust.
So I can't look at logs. Which is a bit strange - not that it's much different from SQL Server support, because I had to ask for logs there, too, but I realize I'm having to do a lot more inference than usual.
But that's not a bad thing. That is one of the things I always considered one of my strengths - figuring out how it all fits together.
I'm still having a hard time finding my balance. With an hour bus ride each way, I have 10+ hour days; because I'm on e-mail cases, I'm tightening up my written communications more than I'd ever imagined - that's not a bad thing, but it's *work*. With an hour commute, I have to be *OUT THE DOOR* at 8, not deciding if it's okay if I'm 10-15 minutes late OH HELL IT'S 8:30 I NEED TO BE ON THE ROAD NOW! Time, and buses, wait for no man (except the bus driver, I suppose.)
But a bus ride is not a drive - I can even update Dreamwidth/LiveJournal while riding one! And my 10+ hour days aren't all skull sweat from beginning to end. I love my job.
I hope your lives are going well, and happily, and lovingly, and joyfully.
It's been an interesting set of time. I'm starting to do real work at my job - slowly, but surely. I mentally punched the air when the EC2-Windows team came and asked me if I could help with a SQL Server issue. And I *helped!* And in the best way possible. I helped explain the concepts in an accessible manner.
Um. That is: I think that if they didn't get it, there will come a time when it clicks, and they'll say "oh, that's what he meant by X!" I never want to say I made a true connection... only the person I'm trying to help can say if that happened. But I could feel that what I was saying made a sort of sense, even to someone who didn't know the situation in depth.
Some of what's going on is frustrating, but not in a terrible way. I'm frontline support, so if your Aurora cluster goes down, I can tell you that it was restarted because of X, but I can't tell you anything more - I can't look at thee server logs. (I'm also 99% sure Aurora runs on a Unix OS - Amazon tries to be frugal, and buying a Windows license when *nix can be had for free isn't their style. And Unix has a completely different set of perspectives than Windows. So I might not understand the logs even if I saw them!)
See, the key is, AWS is super-concerned about privacy of their customers. That's how AWS (connected to Amazon Prime, a competitor to Netflix) can run much (all?) of Netflix's streaming service. Netflix is a damn good score for any cloud services company, but it's a point of special pride for Amazon that they've developed that much trust - and firewalled things well enough so that they're worthy of that trust.
So I can't look at logs. Which is a bit strange - not that it's much different from SQL Server support, because I had to ask for logs there, too, but I realize I'm having to do a lot more inference than usual.
But that's not a bad thing. That is one of the things I always considered one of my strengths - figuring out how it all fits together.
I'm still having a hard time finding my balance. With an hour bus ride each way, I have 10+ hour days; because I'm on e-mail cases, I'm tightening up my written communications more than I'd ever imagined - that's not a bad thing, but it's *work*. With an hour commute, I have to be *OUT THE DOOR* at 8, not deciding if it's okay if I'm 10-15 minutes late OH HELL IT'S 8:30 I NEED TO BE ON THE ROAD NOW! Time, and buses, wait for no man (except the bus driver, I suppose.)
But a bus ride is not a drive - I can even update Dreamwidth/LiveJournal while riding one! And my 10+ hour days aren't all skull sweat from beginning to end. I love my job.
I hope your lives are going well, and happily, and lovingly, and joyfully.
