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Lousy day at work...
Apr. 23rd, 2015 09:44 pmSo, I got stuck on a case 80% of the day. The case was impossible to solve because we hadn't looked over the right things - partly my fault, but this guy was sharp, so I didn't want to force him to jump through hoops. But I also tell people "but remember, part of my job is making sure it's plugged in" or "if I don't do this, the next person will yell at me". So - problem was impossible to solve, but could have been made more possible if I was having a good day.
Part of the reason I wasn't having a good day was I ran into the worst kind of twerp in support. His team has a product that blew up another team's product, and he wants the other team to do all the work of fixing that.
Now, we all get these kinds of cases - cases that are big, and we don't know how to handle, and we wish someone would fix it for us. And sometimes, we need another team to help, and it seems like they won't do what we need. It's frustrating.
I try to be helpful in these cases - to explain all that I can to make sure they understand what I can and can't do, and help them set up a path that will lead to eventual case closure. In this case, it was a steady stream of "you can fix this for me, or someone else can fix this for me - what, do you think *my* team is going to fix a problem with *our* product?"
On top of that, I'm tired - after no more than just a bit of walking yesterday, I've got a pile of expenses that popped up all at once, some wonderful, some blah, but more than I like to have in front of me at the moment.
And my brain is once again constantly reminding me that I'm tired, broken, and that everyone will eventually decide they don't like me, and bail. And the tired makes it a bit more effort than usual to remind myself that brains lie.
Part of the reason I wasn't having a good day was I ran into the worst kind of twerp in support. His team has a product that blew up another team's product, and he wants the other team to do all the work of fixing that.
Now, we all get these kinds of cases - cases that are big, and we don't know how to handle, and we wish someone would fix it for us. And sometimes, we need another team to help, and it seems like they won't do what we need. It's frustrating.
I try to be helpful in these cases - to explain all that I can to make sure they understand what I can and can't do, and help them set up a path that will lead to eventual case closure. In this case, it was a steady stream of "you can fix this for me, or someone else can fix this for me - what, do you think *my* team is going to fix a problem with *our* product?"
On top of that, I'm tired - after no more than just a bit of walking yesterday, I've got a pile of expenses that popped up all at once, some wonderful, some blah, but more than I like to have in front of me at the moment.
And my brain is once again constantly reminding me that I'm tired, broken, and that everyone will eventually decide they don't like me, and bail. And the tired makes it a bit more effort than usual to remind myself that brains lie.
