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Still no house...
Mar. 5th, 2010 12:21 pm... sigh.
Officially, we go out of contract tonight at 9:00pm. Which means another extension of the closing date, which, hey, doesn't *mean* anything, but symbolically, I hate it.
If I'd moved in the last week of February as planned, I'd have been on vacation this week, and not gotten the customer call that triggered my PTSD. And I'm seriously considering talking to HR about reasonable accommodations to having to sit still and remain professional while listening to large amounts of pointless abuse, knowing that if I say the wrong thing, I'll lose my job.
I've always tried to be understanding of customer anger, and I know that anger can be directed at me, as the representative of the company that has them angry.
But meek acceptance of non-stop, pointless, personal abuse doesn't seem to me to be part of the job description. Worse, having any sign of an emotional response to such a thing is seen as a lack of professionalism. And, of course, whether you're sufficiently professional, and whether the abuse crossed the line, is entirely subjective - and who can be sure that the employee's judgment will be trusted?
Officially, we go out of contract tonight at 9:00pm. Which means another extension of the closing date, which, hey, doesn't *mean* anything, but symbolically, I hate it.
If I'd moved in the last week of February as planned, I'd have been on vacation this week, and not gotten the customer call that triggered my PTSD. And I'm seriously considering talking to HR about reasonable accommodations to having to sit still and remain professional while listening to large amounts of pointless abuse, knowing that if I say the wrong thing, I'll lose my job.
I've always tried to be understanding of customer anger, and I know that anger can be directed at me, as the representative of the company that has them angry.
But meek acceptance of non-stop, pointless, personal abuse doesn't seem to me to be part of the job description. Worse, having any sign of an emotional response to such a thing is seen as a lack of professionalism. And, of course, whether you're sufficiently professional, and whether the abuse crossed the line, is entirely subjective - and who can be sure that the employee's judgment will be trusted?
